Privacy Policy

Muralwayys (hereinafter referred to as “we”) provides products and related services through an online store. We value transparency and are committed to handling information generated during your use of our website in a careful and clear manner. This Privacy Policy explains how information is collected, used, stored, and what rights you have in relation to such information.

1. Scope of this policy

This policy applies to information generated when you access, browse, and use our online store, including website visits, order submissions, customer communications, and service support. This policy applies only to online services and does not involve any offline sales or offline data handling activities.

2. Information collection methods (Cookies)

We may use Cookies and similar technical methods to support normal website operation, page stability, and basic functional performance. Cookies may be used to recognize browsing status and remember basic preference settings in order to improve the overall user experience.

3. Information usage and sharing

Collected information is primarily used for order processing, customer support, service communication, and website operation maintenance. We use such information only within the necessary scope to achieve these purposes and apply reasonable controls over its use.

4. Data storage and Cookies authorization

Information is stored using reasonable security measures and retained only for the period required to fulfill its intended purpose. The use of Cookies is based on user awareness, and by continuing to use this website, you acknowledge and accept the related storage practices.

5. User rights

You have the right to request access to, update, correct, or delete information related to you, as well as to withdraw previously granted permissions within a reasonable scope. Upon receiving such requests, we will verify and process them according to internal procedures and provide timely feedback.

6. Legal basis for data processing (GDPR policy)

We process information in accordance with the principles of the GDPR policy, mainly based on the following grounds:

• Performance of a contract: to process orders and provide purchased services;
• Explicit consent: for newsletter subscriptions and related communications;
• Compliance with legal obligations: for tax, accounting, and regulatory purposes;
• Legitimate interests: to improve user experience and prevent abnormal activities.

7. Policy updates

This Privacy Policy may be updated to reflect service or operational needs. Any updates will take effect once published on this page. We recommend reviewing this policy periodically to stay informed of the latest information.

8. Contact information

If you have any questions regarding this Privacy Policy or our information handling practices, you may contact us using the details below:
Contact address：13359 Pond Springs Road, Apartment 507, Austin, TX 78729, United States
Customer service phone：+1 (315) 345-9575
Customer service email：solutions@muralwayys.com
Online hours：Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (CT)