Purchase and Payment Process

Muralwayys (hereinafter referred to as “we”) operates exclusively as an online store. This purchase and payment process explains how orders are placed, confirmed, paid for, and processed to ensure a clear and secure shopping experience.

1. Product selection and order creation

Customers may browse products on our website and add selected items to the shopping cart. Before submitting an order, you will be able to review product details, quantities, pricing information, and the delivery address to ensure accuracy.

2. Order review and confirmation

Once all order details are confirmed, you may proceed to checkout. Submitting the order indicates your intention to purchase the selected items under the displayed terms. An order confirmation will be generated after submission.

3. Accepted payment methods

We accept commonly used bank card payment methods, including Visa and MasterCard. Payment information is required to complete the order and authorize transaction processing.

4. Payment authorization and verification

After payment details are submitted, the transaction is reviewed and authorized through secure processing channels. Orders are not processed until payment has been successfully confirmed.

5. Order processing after payment

Once payment confirmation is completed, the order enters the handling stage. During this period, order details are prepared for fulfillment and further processing in accordance with our service procedures.

6. Pricing and charges

All prices displayed on the website are final at checkout. All applicable taxes and related charges are included in the product price shown, and no additional payment is required beyond the amount displayed at the time of purchase.

7. Payment confirmation notice

After successful payment, a confirmation message containing order details will be sent to the contact information provided during checkout. This confirmation serves as a record of your completed transaction.

8. Payment issues and resolution

If a payment attempt is unsuccessful or interrupted, the order will not be processed. You may retry payment or contact our support team for assistance. No charges will be applied unless payment is fully completed.

9. Order adjustments after payment

Requests related to order changes, cancellations, or returns after payment confirmation are handled according to our relevant policies. Processing timelines may vary depending on the order status at the time of request.

10. Contact information

For questions regarding the purchase or payment process, please contact us using the details below.

Contact address: 13359 Pond Springs Road, Apartment 507, Austin, TX 78729, United States
Customer service phone: +1 (315) 345-9575
Customer service email: solutions@muralwayys.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00（CT）