Refund Policy

Muralwayys (hereinafter referred to as “we”) has established this refund policy to explain how refund requests are reviewed and processed for orders placed through our online store. This policy is intended to provide clear guidance and help you understand each stage of the refund process.

1. Refund eligibility overview

Refunds apply to orders that have been successfully paid and meet the relevant conditions based on order status and actual handling progress. Each request is reviewed individually to ensure accuracy and fairness.

2. Eligible refund scenarios

Refunds may be approved in situations such as confirmed order cancellations, approved returns after delivery, or other verified cases where a refund is appropriate following internal review.

3. How to request a refund

To submit a refund request, please contact us via email or customer service phone and provide your order number along with payment confirmation details. Clear and complete information helps us process your request efficiently.

4. Review and processing procedure

After receiving your refund request, we will promptly review the submitted information and order details. Once the request meets the applicable conditions, approval will be confirmed and refund processing will begin.

5. Refund method

Approved refunds are issued to the original bank card used at the time of payment, including Visa and MasterCard. Refunds cannot be redirected to alternative payment methods.

6. Refund timeframe

Refunds are generally processed within 1 to 5 working days after approval. The exact time for funds to appear in your account depends on the processing speed of your card issuing institution.

7. Pending or delayed refunds

If your refund has not been received within the expected timeframe, please contact us. We will assist in checking the status and provide further support as needed.

8. Additional notes

Refund processing may be adjusted or declined if returned items do not match the reported condition or if required information is incomplete during review.

9. Contact information

If you have any questions regarding this refund policy or need assistance with a refund request, please contact us using the details below.

Contact address: 13359 Pond Springs Road, Apartment 507, Austin, TX 78729, United States
Customer service phone: +1 (315) 345-9575
Customer service email: solutions@muralwayys.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00（CT）