GDPR Policy

Muralwayys (hereinafter referred to as “we”) values transparency and responsible handling of personal information. This GDPR Policy explains how personal data is collected, processed, stored, and protected when you access our online store and use related services.

1. Policy application scope

This policy applies to personal data generated through website browsing, order placement, customer communications, and other interactions connected with our online services. It covers both information actively provided by users and data created during normal website operation.

2. Categories of information collected

We may collect contact details, order records, communication history, and basic technical information required to ensure proper website functionality and service delivery.

3. Data collection methods

Information is collected when you place orders, contact our support team, submit requests, or interact with website features necessary for completing transactions and maintaining service stability.

4. Use of personal information

Personal data is used to process purchases, provide customer support, manage communications, and improve service reliability. Data is handled only for purposes directly related to service operation.

5. Information sharing approach

We restrict access to personal data to operational needs only. Information is shared internally solely to support order handling, customer assistance, and essential technical functions, and is not used for unrelated activities.

6. Data storage and retention practices

Personal data is stored using appropriate security measures and retained only for the period necessary to fulfill its intended purpose. Retention durations are determined by service requirements and operational needs.

7. Cookies and user awareness

Cookies may be used to support website performance, maintain session continuity, and remember basic preferences. Cookie usage occurs with user awareness during website interaction and supports stable service delivery.

8. User data rights

You have the right to request access to your personal data, request corrections or deletion, and withdraw previously provided permissions. Requests can be submitted through our contact channels and will be handled within a reasonable timeframe.

9. Data processing legal basis under GDPR policy

Personal data is processed in accordance with GDPR policy principles based on the following grounds:

• Performance of a contract, including order processing and service delivery
• Explicit consent for communications such as newsletters and service updates
• Compliance with necessary operational obligations
• Legitimate interests, including service improvement and misuse prevention

10. Data protection safeguards

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse. Access to personal data is limited to authorized personnel only.

11. Policy updates

This GDPR Policy may be updated from time to time to reflect service or operational adjustments. Updated versions will be published on this page and become effective upon posting.

12. Contact information

If you have any questions regarding this GDPR Policy or personal data handling, please contact us using the information below.

Contact address: 13359 Pond Springs Road, Apartment 507, Austin, TX 78729, United States
Customer service phone: +1 (315) 345-9575
Customer service email: solutions@muralwayys.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00（CT）